Policies and Procedures

Payment

Late Policy

Payment is due either before or at time of pick up.

We accept cash, credit card or Zelle Quickpay.

Please Zelle to: Furryfinesse19@gmail.com

or 847-312-7387

Late Policy

To respect the time of our other clients, if you are more than 15 minutes late to your appointment, we may have to reschedule to another day if it no longer fits in our schedule that day.

pick up and drop off

We are curbside so when you arrive to our salon for pick up and drop off, please call us at 847-312-7387 and we will come out to you!

*Also, for the comfort of your pup and to ensure enough room for others, please pick up within 30 minutes of groom finish time!*

Matting

pick up and drop off

We believe in Humanity Before Vanity.

De-matting can be a painful process and we want your pup to be comfortable! If your pup has too many knots/mats, we will contact you before going further with the groom to discuss a more comfortable haircut option.

(De-matting charges will apply)

Policies and Procedures

Last minute cancelations

We understand emergencies may arise, but due to an increased number of last minute cancelations and "no call-no shows", we have implemented fees for such occurrences. We are booked out far and we cannot always refill an appointment spot last minute.

Last minute cancelation is any cancelation made within 24 hours of your appointment time. **

Last minute cancelations

** Note:

If your appointment falls on a Monday and you cancel over the weekend on Saturday or Sunday, this will also count as a last minute cancelation as we are closed on the weekends and won't be able to see your messages until Monday morning.

So please let us know as soon as possible if you cannot make it to your appointment!

Cancelation fees

Last minute cancelations

Cancelation fees

First missed appointment = 25% of base groom charge
Second missed appointment = 35% of base groom charge
Third missed appointment = 50% of base groom plus 100% non refundable deposit of base groom charge when making following appointments

If you have any questions or concerns, please reach out to us!

Thank you all for your understanding and cooperation!